Description:
The role:
The Customer and Digital Group leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to services for all Queenslanders. They provide digital, strategic and service delivery leadership and capability to enable more responsive service across the Queensland Government
What you will be doing:
- Assess and critically analyse information gathered through a range of elicitation techniques to develop requirements for new business opportunities and prepare the relevant documentation according to business analysis principles.
- Undertake business process improvement analysis on new and existing business opportunities through the utilisation of process modelling tools, to determine process improvements that deliver benefits for client's and which align to whole of government benefits management strategy.
- Facilitate communication between the relevant business units, technology teams and support teams to ensure that business solutions are aligned with business objectives.
- Identify business opportunities through strategic and financial analysis to provide options for business improvement and develop business cases to support business objectives.
- Research, analyse and review complex issues, proposals and submissions to ensure that service delivery and financial issues and other related issues impacting on agency operations are identified and considered
- Build effective working relationships and consult at both an individual and a cross-agency level, to develop program documentation including identification of costs and benefits.
- Liaise and negotiate with Senior Management, to ensure recommended solutions reflect the business requirements.
What our client is looking for:
- Success in high-profile projects and/or technology integration programs and/or business process transformation projects.
- Experience in preparing complex project documentation i.e. business cases, reports and business change artefacts.
- Demonstrated ability to consult, negotiate, influence and strong facilitation skills.
- Highly developed stakeholder engagement skills.