Description:
Full Job Description
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
What you get to do in this role:
- Plan and execute strategic briefings that result in increased customer confidence, measurable opportunity development and expansion, and generate strong customer executive engagement with ServiceNow
- Provide strategic consultation through collaboration with Sales Teams to develop briefing engagements
- Manage highly visible executive customer briefings in ServiceNow’s Executive Briefing Centres to help nurture executive relationships and accelerate sale cycle/deal closure
- Own and manage account team engagement from point of EBC request, to Discussion Leader orchestration and preparation, onsite visit management, and to post-visit surveys and communications.
- Secure Discussion Leaders and craft agendas to support the customer and account teams objectives and expectations
- Be data driven – learn from and adapt the program based on field and customer survey feedback to ensure continuous improvement across process, content, and overall experience
- Stakeholder engagement – manage over 10 stakeholders across the ANZ Sales Business and ensure the program is delivering and supporting each Sales Territory
- Proactively engage field sales on a regular basis to target the largest sales opportunities in order to build a steady pipeline of EBC visits.
- Collaborate with Brand, Product Marketing, Digital, Marketing Strategy and Operations online and offline content that supports the EBC’s objectives.
- Support Global Customer Engagement & Advocacy programs by surfacing peer-to-peer engagement opportunities during customer briefings, and knowledge-share across team members.
- Maintain a Discussion Leader pool, providing ongoing training and recruitment of new Discussion Leaders.
- Manage meeting logistics and A/V requirements, being available for onsite customer and speaker management.
- Scale best-practices from the other global executive briefing centers and integrate them into the APJ EBC process.
Qualifications
To be successful in this role you have:
- Minimum 3 years relevant experience in similar or relevant role.
- Capability to work in an environment with a high degree of shared responsibility between and across team members.
- Ability to work independently with minimal supervision and calmly handle high pressure situations.
- Ability to work well across organizational boundaries.
- Applied sense of urgency and ability to achieve results.
- BA or BS, Marketing | Business |Other, or, Sales/ Marketing Consultant with event experience.
- Commitment to meeting deadlines.
- Demonstrated ability to work cross-functionally, developing a network of experts and executives to support briefings.
- Excellent written and interpersonal communication skills.
- Focus on highly professional interactions within the team and our supporters, self-accountable for interactions with others.
- General ServiceNow product knowledge a plus.
- Strong computer skills. Familiar with Word, Outlook and Excel .and other digital applications