Branch Manager

Description:

As a NAB Branch Manager, you will be a banking community leader and the face of NAB in our Alburyretail branch. In this role, you will be required to build strong relationships with customers and business owners, partner with local businesses to help meet their banking needs and participate in community initiatives to increase awareness of NAB’s products and services.

Every day is different in our NAB branches and as well as providing great customer service and leadership, you will have the opportunity to develop your career path within NAB and work in a diverse team environment.

What will your day look like?
 

• Responsible for the overall performance of your branch through coaching and mentoring, leadership, and direction
• Drive sales activity to achieve business objectives by actively identifying cross-sale opportunities
• Delivering a brilliant, consistent, and engaging customer experience to our customers and partners; making sure everyone within your team understands the importance at delivering this every time
• Ensuring that the standards, procedures, and systems set out NAB remain in place across the branch
• Manage performance & strategic development of the branch and its relationship with the wider Retail division
   

What You Will Bring
 

• Proven experience in management, with the ability to inspire and influence others
• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
• A keen eye for detail that ensures transactions are completed efficiently and accurately
• An appreciation for inclusion and the diversity of our customers.