Banking Consultant

Description:

The Role

When a customer enters one of our branches, they expect exceptional service and as Money Magazines Bank of the Year for four consecutive years, Suncorp delivers. From the word “Hello”, our Banking Consultants make our customers feel relaxed and at home, asking the right questions to make sure that they leave happy and confident that their needs have been met.

We currently have an exciting flexible part time opportunity for a Banking Consultant to join our friendly team in our Brookside branch. This role is a minimum of 30 hours per week however, you will have the opportunity of additional hours depending on business demands.

Key Responsibilities

This is a customer facing and varied role where no two days are the same! As a Banking Consultant your responsibilities will include, but not be limited to:

• Identifying solutions to suit our customers’ financial needs
• Contact existing and previous customers to book in branch appointments

• Complete over the counter transactions in an efficient and timely manner, catering to our customers’ busy lifestyles
• Introduce, promote and assist customers with new and alternative digital banking solutions

About you

Our Banking Consultants come from a wide range of backgrounds, but all possess one key thing in common – their love for providing great customer service. Other qualities, skills and experience we look for are:

• Banking experience would be desirable
• Proven track record in a customer facing role
• Strong attention to detail
• Ability to establish and develop customer relationships
• A confident user of technology and digital solutions

This role will require full time hours during the initial training period.

About the company

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-50 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

• Best Insurance Company in Corporate Social Responsibility (2018)
• Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
• Money magazine’s Bank of the Year and Business Bank for four consecutive year (2018-2020)