Aws Contact Centre Engineer

Description:

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com

Due to significant growth in our ANZ One Cloud Practice, we are now looking for an AWS Contact Centre Engineer to join us in either Melbourne or Sydney to support our highly successful and supportive team.

Responsibilities & Experience we are looking for:

• Deliver projects on AWS using the Customer Experience portfolio.

• Conduct workshops with clients to gather detailed design requirements.

• Work with both clients and internally to identify areas for continuous improvement

• Development experience on one or more programming languages, including Python and Javascript

• Fundamental knowledge of Amazon Web Services

• Advanced knowledge and experience of AWS Customer Experience portfolio including Amazon Connect and associated services such as Comprehend and Transcribe

• Previous exposure and experience in the contact center space will be an advantage

DXC Technology is dedicated to ‘putting its people first’. We offer competitive remuneration; benefits, training and career opportunities and a culture that demonstrates our employees are our priority.

Some of our benefits include but not limited to:

• DXC University

• Education Assistance

• Reward & Recognition

• Staff Referral Program

• Novated Leasing

• Health Insurance (discount program)

• Volunteer Days / Emergency Services

We are looking for someone who has excellent verbal and written communication skills, along with an genuine interest in learning new technologies with a solid understanding of technical services and solutions, leading and supporting a team of junior engineers.

DXC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees.