Aviation Customer Lead

Description:

• Executive Level 1, Ongoing
• $98,209 to $110,623 + 15.4% super
• Melbourne or Brisbane

The Aviation, Land and Maritime Transport (ALMT) Program is responsible for delivering the Aviation Meteorological Services (AMS) portfolio, which provides the aviation industry with specialised meteorological services contributing to efficient and effective aviation operations within the Australian Flight Information Regions and the Asia-Pacific Region.

We are seeking an experienced and motivated customer engagement specialist to understand their industry sector and build deep relationships with aviation customers so that the Bureau is best positioned to rapidly respond to opportunities.

The successful applicant will demonstrate experience in building customer relationships and directly engaging customers to understand their needs. Additionally, the applicant will possess good communications and stakeholder engagement skills and have excellent interpersonal and project management skills.

The Aviation Customer Engagement Team is responsible for understanding key aviation customer requirements, development of broad aviation customer relationships and delivering outstanding value to aviation customers. The primary roles of the Aviation Customer Lead are to understand their customer segment and customer requirements, build strong customer relationships, rapidly respond to customer opportunities, and develop business proposals and to communicate new offerings to customers.

Reporting to the Senior Aviation Customer Lead, within the Transport Customer Engagement team, the successful applicant will work alongside other Aviation Customer Leads and other members of the Transport Customer Engagement Team, and the Aviation Operations and Aviation Service Development teams to deliver outstanding value to the Aviation industry.