Audio Visual Support Analyst

Description:

The primary focus of this role is to provide technical support for all AV/IT technology in learning, meeting and event spaces across the University and TAFE divisions, in particular:

• This position configures, supports, and maintains educational technology and control systems in accordance with Swinburne standards and procedures.
• Recommends technology replacement for all campuses, including preparation of RFQ’s and specification of room refreshes.
• Arranging consumable purchases, service calls and negotiation of vendor on-site support.
• Contributes to specifications for required upgrades of learning spaces and/or new building projects.
• Provides live, hybrid and virtual event management and support for both internal and external customers.

The Audiovisual Team is a member of the Digital Workplace Experience function, focusing on the delivery of day to day support and service to staff and students. The team works collaboratively across the IT function, partnering with other teams in the provision of a high quality, responsive and seamless service, and works to continuously improve services.