Description:
We're looking for goal-oriented people who thrive in a fast-paced team and are eager to apply their problem-solving skills to real business challenges. Each of our Customer Engineering interns will take on at least one individual special project related to the development and operation of our team. These could include efforts like tracking & measuring the success of our support programs, identifying and coordinating thought leadership and customer case studies, research and development of new operational approaches, or another similar project.
What you'll Do
- Research support approaches, customer opportunities, technology capabilities, and similar data points
- Build business reporting - charts, graphs, reports on any number of projects or initiatives
- Develop workflows, process documentation, recommendations around business strategy, and other knowledge assets
- Deliver at least one hallmark output related to your special project(s)
- Present findings and recommendations to Customer Engineering leaders
- Learn about how Customer Engineering (technical account management and support) fits into the equation and helps increase customer success at an enterprise technology company
What you need to succeed
- An obsession for delivering a better customer experience
- Collaboration with diverse individuals across lines of business, functional areas, and different levels and geographies of an organization
- Orientation toward action, willingness to take initiative, and a desire to roll-up sleeves and dig deeply into a business
- Dedication to constant self-improvement and a willingness to be mentored
- Perseverance under pressure and a positive demeanor
- Sharp analytical thinking skills and intellectual curiosity
- Strong interpersonal skills (oral and written)
- Eagerness to seek creative solutions for project and data challenges
- Proficiency with the Microsoft Office product suite: Excel, PowerPoint, Word, SharePoint