Assessment Support Officer

Description:

The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.

ABOUT THE ROLE

The Assessment Support Officer will assist in the effective and timely management of complaints received by the commission through administrative support of matters that can be immediately assessed (upfront assessments) and/or informal FastTrack Assessment of complaints.

To learn more about the position, please view the Role Description here.

ABOUT YOU:

• Driven and motivated with experience providing support to high level and high volume decision making forums
• Confident and practises sound judgement, and ability to display empathy while remaining objective and impartial
• A robust communicator with strong written and verbal communication skills, and ability to tailor communication to various stakeholders.
• Always striving for excellence with demonstrated organisation skills and ability to effectively prioritise tasks.

ESSENTIAL REQUIREMENTS:

All employees of the organisation are required to be double vaccinated from COVID-19 or have an approved medical contraindication certificate, in line with the public health order. You will be required to provide a record of your COVID-19 vaccination status if successful.