Ar & Billing Specialist

Description:

This role is a combination of Accounts Receivables and Billing with a focus on excellent customer service. This position requires strong communication skills and coordination across multiple departments (Finance, Accounting, Sales, Customer Support, etc.) and should be adept at negotiating and resolving disputes. The individual will work closely with the Cash Applications and Sales functions to ensure customer accounts are accurate and timely. This position is an in-office position and training will require travel to the United States for two weeks. This role plays a vital part in month-end and year-end accounting processes and may require additional evening and weekend working hours during these times.

Responsibilities
 

• Respond to customer inquiries in a timely professional manner.
• Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Work closely with Cash Applications to resolve customer issues.
• Process cancellation and credit requests.
• Processes and performs data entry of daily orders to generate invoices with high volumes during month-end close.
• Responsible for updating customers’ billing information and maintaining data accuracy.
• Update recurring billing maintenance changes.
• Audit quotes and agreements for accuracy against company policy and work with Sales for problem resolution.
• Collects past due or delinquent customer accounts.
• Review customer accounts and be able to reconcile them.
• Monthly review of customers with old outstanding balances.
• Communicate with Sales and Cash Applications regarding collection and customer account-related issues.
• Participate in frequent cross-department meetings.