Aquatic Services Coordinator

Description:

This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Aquatic Services Coordinator to build and lead a passionate, professional and highly engaged swim school team.

The Aquatic Services Coordinator is responsible for the coordination and operation of the swim school and related services and will lead the Aquatic Services Officers / Swim Teachers to ensure the delivery of swim school programs are to the highest standard possible.

The Aquatic Services Coordinator will deliver exceptional customer service and have an in-depth knowledge of aquatic programs, as well as detailed aquatic industry knowledge. Planning and organising lessons and providing leadership to the team will require professionalism, equality, teamwork, accountability, and innovation to continually improve service delivery.

You will be responsible for maintaining a strong relationship with all bookings such as local clubs and schools and will seek out opportunities to increase school lessons and user group bookings.

The Aquatic Services Coordinator will deliver and drive exceptional service and a culture of innovation and will identify opportunities (including new programs) to maximise participation and will develop and execute plans through engagement with the leadership team and key stakeholders.

Key Accountabilities Include
 

• Implement and promote the GOSwim program in line with Belgravia standards
• Implement processes for the success of the GOSwim Program
• Adhere to business plan objectives and events calendar
• Achieve the set KPIs including financial performance
• Number of schools attending the program
• Retention of schools
• Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
• Manage budgets and prepare required reports