Application Support Manager

Description:

About us

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Find out more about Sydney Trains

About the team

Customer Information Channels (CIC) is responsible for the delivery of customer information through improved digital products and technology applications that enable the distribution of real time data to customers and the community.

The opportunity

The Application Support Manager is responsible for ensuring the ongoing operation of Customer Information applications. This involves being the point of contact for any production issues and ensuring Transport for NSW releases will not impact Sydney Trains provision of information to Customers.

This role will initially be offered on a temporary basis to February 2024.

What you’ll be involved in:

• Lead a team of staff to develop, implement and maintain systems and processes that facilitate a timely response to all faults related to Customer Information system issues.
• Provide escalated business critical system support including providing out of hours support on a rostered on-call basis.
• Build and foster strong productive stakeholder relationships.

View the role description for this position.

About you

You will have previous experience in a similar role in a complex environment where you have been responsible for managing high performing teams and conflicting priorities.

With proven experience engaging and consulting with end-users, business unit managers and IT and Customer Operations employees at all levels, you bring strong communication and interpersonal skills including high levels of customer service, drawing on facilitation and negotiation skills to deliver successful outcomes.