Application And Enrolment Support Officer

Description:

Box Hill Institute is a leading Australian provider of TAFE courses, vocational training and international degrees. Box Hill Institute operates in 10 countries and offers a diverse range of courses to students, businesses and community groups.

The Institute offers the opportunity to obtain formal accreditation at Certificate, Diploma, Degree and/or Postgraduate levels.

Located across three locations in Victoria – Box Hill, Lilydale and Melbourne CBD. The Institute teaches approximately 40,000 students per year with over 500 courses, 200 accredited courses and 10 workplace training facilities.

Box Hill Institute is nationally recognised and received recognition over the years including the International Training Provider of the Year in 2018, Australian Training Awards’ Large Training Provider of the Year 2016 and the Victorian Training Awards Large Training Provider of the Year 2016.

The education sector has experienced fundamental change over recent years, due to the pandemic and government reform across the sector. As Box Hill Institute approaches its centenary in 2024, this is a prime opportunity to drive transformational change at an iconic education institute to prepare for the future of education in Victoria.

Institute Values

• We deliver outstanding experiences - we put our students and customers at the centre of everything we do. We solve problems, take ownership and create experiences that make a difference.
• We are in it together - as one team, we care about our people, and foster a generosity of spirit for our community. By valuing our differences we ensure everyone belongs in the BHI community.
• We make great ideas happen - we empower each other to inspire new ideas and challenge the status quo. We are adaptable, equitable and agile in responding to opportunities.

About the role:

The Application and Enrolment Support Officer (Schools Unit) is responsible for professional customer service to all inbound senior secondary applicants and new students through phone, web and in person enquiries. This position provides a first point of contact for students and clients, and a range of administrative support to enable the effective delivery of relevant programs with a focus on application and enrolment support, educational excellence and excellent customer service.

The Application and Enrolment Support Officer (Schools Unit) is a member of the administration team in the Schools Unit.
Your Skills and Qualifications:

Qualifications

- Qualifications or relevant experience in Customer Service or Business Administration.

Expertise Requirements

• Customer/Client Service: Experience in dealing confidently and courteously with people at all levels, and a commitment to providing a high level of customer care in an administrative role. Experience in administration of educational delivery and / or professional services is an advantage.
• Interpersonal and Communication Skills: A high level of interpersonal, verbal and written communication skills, with demonstrated experience in preparing high quality, accurate correspondence and reports to stakeholders.
• Outcome and Results Oriented: Excellent organisational and planning skills including the capacity to set priorities and work unsupervised to rigid deadlines.