Description:
An opportunity is now available for a 12 Month Contract, Full Time Allocations/Scheduling Team Leader to join to support our Lachlan & Calare Home Care teams – This role can be based at our Forbes, Orange or Bathurst branch.
You will drive a high performing culture and excellent customer focused service, whilst ensuring efficiencies and compliance requirements are maintained.
Key Accountabilities
- Monitor accuracy in data entry and rostering practices including service types, episodes, service times, and matching tools for customers and employees
- Actively support and maintain appropriate upward and downward communication with external and internal Allocations team stakeholders.
- Provide direction and guidance to Allocations Coordinators in the utilisation of dashboards
- Identify opportunities for rostering efficiencies and cost management
- Complete regular reporting as required
- Lead business unit communication and drive initiatives to enhance rostering performance
- Monitor rostering workload to determine local capacity and workforce requirements
- Support capability development through one to one or team-based coaching
Does this sound like you?
- Previous experience in a Team Leader position is essential - we are very open to meeting People Leaders from outside our industry and have the capacity to support training and upskilling.
- Ability to work to tight deadlines and be flexible to changing business priorities
- Proficient in Microsoft Office Suite & confident to work with various Dashboards & reports
- Proven capability with leading from the front
- Clear communication skills with ability to build efficient working partnerships
- High attention to detail with a focus on quality and compliance
- This role will include travel between Australian Unity Branches