Description:
ABOUT THE ROLE
Energetic, capable and innovative, you’ll set the vision and priorities for AMSA’s digital channels. You’ll lead a small multi-disciplinary team to deliver best practice digital communications, measure effective engagement and promote a culture of continuous improvement. You’ll collaborate with stakeholders and customers and work closely with user experience experts and the broader Comms team. If you enjoy a positive, dynamic culture and you thrive on challenge and a high-paced environment, this could be the job for you.
You will be responsible for:
- Leading the Communication Delivery team to produce and deliver digital communication services, products and design, and managing AMSA’s external and internal communication channels
- Managing production scheduling and resourcing to ensure requests are delivered within expected timelines and competing demands and priorities are coordinated
- Leading the strategic direction and overseeing the daily operations and maintenance of AMSA’s digital communication channels, including websites, intranet, social media and email marketing, to meet user and business needs
- Driving continuous improvement and applying best practices to ensure content and design is consistent, relevant, engaging, integrated and user centric across all touchpoints
- Supporting the User Experience team to develop digital products and ensuring proper transition and integration with AMSA’s online products and services
- Building and maintaining productive working relationships with internal stakeholders to support co-design practices and ensure best practice is applied across content and digital service delivery
- Managing quality control to ensure communication design and production is accurate and meets branding guidelines and client expectations
- Managing finances, contracts, procurement, external providers and resources to meet objectives
SKILLS AND EXPERIENCE
To be successful in this position, you will have the following skills and experience:
- Strong project management skills in a similar communication role, with the ability to manage expectations, prioritise competing deadlines, strong attention to detail, and producing analytic reports.
- Experience in digital strategy, user centred content for different channels, digital channel design and management, and user experience, including application of WCAG 2.0/2.1 AA and Digital Service Standard.
- Experience in a digital channel management (preferably in a government environment), with demonstrated experience in using content management systems, preferably Drupal, and other digital communication platforms and technologies.
- Experience in production scheduling and managing incoming requests for web publishing and graphic design, including application of branding style guides.
- Tertiary qualifications in marketing, communication, product management, or significant experience in these fields.