Advancement Operations Coordinator

Description:

The Advancement team at Swinburne University of Technology are looking for an Advancement Operations Coordinator to join their team!

The Advancement Operations Coordinator is key part of the Advancement Operations team, led by the Manager, Advancement Operations. The coordinator is responsible for developing a high-level in-depth knowledge of Advancement business systems and processes quickly to deliver a pipeline of service requests to the wider Advancement team, enabling the University’s philanthropic, alumni and stakeholder engagement strategies.

The coordinator will be expected to support the Data and CRM Leader, providing project delivery of small- to medium-sized projects and support for large-scale projects within Advancement that have an operations dependency.

This position demands a strong commitment to providing high quality customer service to all clients whether they are Advancement colleagues or external to the team. The incumbent requires the ability to assess client needs quickly and accurately and act upon them appropriately.

About You
To be suitable for this role you will need to have experience in the below key accountabilities:

• Excellent interpersonal and communication skills and experience with working in a customer service environment, demonstrating a commitment to providing a delightful client service experience.
• Demonstrated experience and knowledge of data management systems and CRM practices and standards (preferably the Raiser’s Edge (RE)/NXT fundraising software) to deliver operations that includes: gift administration, including gift receipting gifts, and setting up pledges; data segmentation; data imports; information management; systems management and configuration; and digital services relating to email messaging and online engagement.
• Demonstrated experience using relational communication software, and marketing platforms such as NetCommunity and Campaign Monitor to engage audiences.
• Experience prioritising competing workloads and deadlines; managing expectations while showing sound judgment and an exceptional level of sensitivity.