Description:
The Opportunity
This position is located within University Marketing, Admissions and Communications (UMAC). The Division is focused on ensuring our audiences have the best possible experience - personalised to their interest and the way they want to engage with Monash.
The Admissions Officer provides a range of professional and high-quality administrative services to support the effective operation of the Admissions unit and wider Student Recruitment and Admissions Division.
As the successful candidate you will:
- Implement and deliver a range of effective administrative tasks relating to Admissions including assessing complex applications, communicating outcomes, issuing confirmations of enrolment, responding to queries, advising on policy and process, project administration and producing reports in accordance with agreed standards and timeframes
- Provide high levels of customer service including issuance of electronic confirmation of enrolments for student visas in accordance with best practice guidelines, policy and procedure
- Maintain service standards including prompt issues resolution and adherence to privacy, confidentiality and compliance requirements
- Undertake the input and analysis of data, including ensuring effective security, storage and distribution of data, records and reports
- Provide sound and timely advice, guidance and support to Monash University and Monash College staff, current and prospective students and other stakeholders including Agents in relation to Admissions
To be successful in this role you will have:
- Demonstrable knowledge and experience in the selection of students for admission into Universities or TAFEs including educational systems and frameworks, visa regulations, and national codes
- Excellent administration skills and attention to detail
- Highly developed communication skills
- Demonstrated organisational skills
- Demonstrated analytical and problem‑solving skills