Description:
This role is within a large state government program with several varying operations and sites spanning SEQ. You will work closely within the operations team providing a variety of business support activities to the program including administration, data entry, booking appointments and communicating with various business units. If you’re a strong administrator with great communication skills who is keen to be a part of large government initiative this could be a great role for you.
Key Responsibilities:
- Performing your day-to-day duties within a strong team environment for the timely and accurate delivery of operational outcomes as it relates to job creation, data entry and analysis to support Program
- Provide administrative support to the Job Creation and Reconciliation Unit Supervisor
- Monitor and edit data for accuracy and maintain electronic and hard copy records, raising data issues where required to ensure data integrity in accordance with department standards
- Use judgement and problem solving when undertaking allocated tasks and non-routine requests to meet time-frames, competing priorities and quality requirements
- Support the team by providing mentoring and training to new or inexperienced staff
- Acquire and sustain a working knowledge of relevant information systems
- Participate in user acceptance testing, troubleshooting and provide feedback to FAMS or other relevant system upgrades to enhance the efficiency and accuracy of job creation and data entry
- Uphold business efficiency and the positive profile of the Program through effective communication with members of the public, clients, staff, suppliers and stakeholders
- May need to provide high quality customer services by responding to enquiries and accurately recording details on relevant databases
- Export and review reports and data from relevant systems. Collate and order the exported data to be escalated to management for decision-making and/or reporting purposes
Attributes/skills we’re looking for:
- Positive outlook, able to work in a relatively fast-paced, agile environment
- Strong work ethic, ability to deal with competing priorities
- Attention to detail and ability to deliver within KPIs
- Respect for others, team player, willingness to take responsibility for own actions
- Hit the ground running, quick learner
- Positive, clear and concise communication style
- Good time management
- Problem-solving ability
- Knowledge of ArcGIS or other GIS software is highly desirable but not essential.b
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