Description:
Are you passionate about providing exceptional customer service and maintaining efficient administrative operations?
Due to a promotion, the business is now seeking an all rounder administration assistant and customer service professional to specialise in customer care and to sit on the front reception desk as the face of the business both in person and for all project/product queries.
You will have a lot of support in this role because the previous admin assistant is still there, after having been promoted.
Roles And Responsibilities
- Meet and greet Customers and Couriers at front desk
- Answering and directing phone calls
- General housekeeping and upkeep of office supplies
- Catering
- Ordering Samples of products
- Travel and car hire management
- Main point of client contact for all Projects – phone and email and pass onto relevant person internally
- Main point of contact for all internal communication for Sales Projects
- Contact customers for all deposits, progress payments, and final payments for all projects
- Process Credit Application forms for customers requesting credit limits
- Work with Logistics to book local, intrastate and interstate transport companies
- Issue project certificate documentation to customers at conclusion of projects
- Work with Financial Controller to collect outstanding debtors money from clients
Skills & Experience
- A minimum of 2 years experience in similar role
- A huge focus on personal care and grooming, and master of first impressions
- Extremely organised with excellent attention to detail.
- Excellent communication and customer service skills.
- Ability to collaborate across departments, particularly with the national sales team.
- Upbeat, energetic and extremely personable personality