Account Manager

Description:

Join the Access Family and see how we make software ideas become a reality!

Our core value of ‘Love work, Love life’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and to help us have over 1,000,000 Access Workspace Customers by 2022. Are you ready for the challenge?

What are we all about?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.

We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 35,000 organisations rely on Access software to help their organisation thrive.

About you:

Customer centric account manager / relationship manager with industry knowledge &/or preferred domain expertise in the area of Business Solutions - Accounting; ERP/SCM; MRP; Analytics & Reporting or alternatively someone with a strong background in other business solutions like People Solutions - HR; Payroll; L&D; T&A; WFM.

• Develop an in-depth understanding of the Customers’ business & identify upsell & cross opportunities across the Access Solution Portfolio’s (software, services & support)
• Manage a portfolio of existing customers to build relationships with all levels of contacts & drive Customer Satisfaction
• Achieve a sales target for software licences, annual software maintenance and annual bureau processing alongside annual consultancy targets
• Build solution sales capability & become accredited across the relevant Access portfolio
• Build solution knowledge & be responsible for preparing & delivering your own customer demonstrations
• Manage the end-to-end pipeline building & sales process from RFI, RFP, presentation, negotiation and contracting
• Work with and support the Support & Services team to maximise customer experience and value realised from the solution
• Support the marketing and customer engagement – eg webinars, events, case study creation, attend exhibitions or attend meetings in support of other salespeople. Use these assets to self-generate leads & opportunities
• Use the Access toolset to maximise customer engagement & CSAT and provide regular reporting – Salesforce, Marketo & Customer Success Portal
• Ability to work dynamically and at pace to grow as new products or new acquisitions are added to the portfolio

Skills & Experience

• A motivated self-starter, who consistently demonstrates an enthusiastic, never give up attitude & entrepreneurial spirit
• Previous experience in a B2B telephone & field Sales &/or Account Management roles in ANZ & internal markets. Potentially also with sector specific experience.
• Experience at working in a large ANZ or multi-national IT/Technology company in a range of roles & locations
• Able to work under own initiative as part of a small local team but larger ANZ Regional and Global Access team
• Self-motivated with Excellent time management skills with strong ability to prioritise
• Excellent communication skills, telephone, email, written and presentations
• Ability to build rapport at all levels of an organisation
• Proven ability to develop positive relationships, co-operation with, and support for colleagues and clients.
• Demonstrates a commitment to development and lifelong learning both for yourself & the team
• Acts with integrity, loyalty and honesty.
• Excellent technology skills specifically with Microsoft Office; Salesforce; Social Selling; Market mapping

What does Access offer you?

We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.

Become part of our amazing Access family!

At Access we're all about helping everyone Love Work and Love Life because we believe people can only be at their best when they can be themselves, love what they do and do what they love.

We love the fact that we’re all different. Having more diverse perspectives at work improves how we run our business, helps us support our customers, and when you think about it, it's just more fun. So, no matter what makes you individual, as long as you’re qualified, we can’t wait for your application.