Account Manager

Description:

As a Mining Account Manager at Caterpillar you will develop and foster effective internal and external relationships, working collaboratively with dealers and major customers to ensure objectives can be achieved. You will review, develop and implement account strategies and activities for specified accounts. Establish high-level relationships with business decision makers and identify business needs and problems. Create and implement market strategies for key industries and customers as well as securing commitment of Caterpillar and dealer resources to assure continued customer satisfaction.

This position acts as a consultant to various departments within Caterpillar regarding the direction and strategies that key industry leaders will be adopting in the future. Consulting with dealers and districts on the subject of sales and support of product and services to “corporate account” customers. Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs. Develop product support and other types of program planning for assigned customers. Take steps necessary to assure product health in order to maintain and enhance business growth.

• Ensure that account decision makers have been fully consulted on the features/ benefits available from Caterpillar products, dealers, and marketing before they finalize purchasing decisions.
• You will communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
• Caterpillar is a world leader expanding across the globe, you will work with people from many different backgrounds and cultures, internally and externally, you will need to be sensitive to resolve differences, however be able to influence change.
• Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.
• Generally this role requires extensive travel to understand regional or worldwide business conditions. 

As a key Account Managers you will be required to perform your duties independently with considerable freedom of action and is broadly subject to functional policies and ultimate goals. Manage the compliance of one’s own assignments and keeps up to date with new industry trends, changing technology and regulations affecting the competitive environment.

Background/Experience

• Requires a college degree or equivalent years of experience with a number of years of specific industry experience in order to gain recognition as an expert in the field.
• Broad business background, specific long-term industry knowledge and excellent communication skills.
• Must be able to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods.
• Prior exposure to large scale projects
• Previous account management experience and/or supervisory experience
• Must be willing to travel 50% domestically with some international travel 

Caterpillar is an Equal Opportunity Employer (EEO).