Description:
In this role, you are the face of ClassPass to our fitness and wellness partners. You already know how to manage client relationships, interpret their performance metrics, and come up with creative solutions to address their concerns.
You’re not afraid to cold call someone or strike up a conversation with someone you’ve just met. You are always coming up with ways to think outside the box whether it’s crafting a rockin’ pitch deck, putting together a win-win proposal or hitting the road to explore a new market!
Our Partnerships team is the key to our success. In this role, you will be identifying potential studio and gym partners to work with, pitching them the value of joining our platform and building long-lasting relationships with key contacts in the industry, managers and staff in creative and fun ways!
Key Responsibilities
Market Management
- Be an expert on boutique fitness and wellness in your ClassPass markets, including the competitive landscape
- Responsible for revenue and Reservation growth across your book of business and the market you manage
- Responsible Market wide partner retention focus with monthly and quarterly targets
- Responsible for monitoring and identifying pockets of opportunity on supply health across your markets with a heavy focus on inventory availability
- Acts as the local Voice of the Partner and escalates local nuances to country leaderships team
Partner Management
- Build strong, long-term relationships with partners in a diverse book of business ranging from top, medium and lower tier accounts
- Support your partners in your market by helping them grow their business
- Drive adoption of new ClassPass products and retention of pre existing products among your studio partners
- Research, prospect and sell new studio, gym and wellness partners
- Utilise online and offline resources and tools to develop and maintain your own pipeline in SalesForce
- Drive the full sales cycle through making/sending introductory calls and emails, meeting prospects face to face, building the relationship and closing the deal
- Deliver outstanding service to our fitness and wellness partners
- Engage with key studio partners during a monthly check-in via phone and in-person meetings (some you’ll interact with everyday!)
- Retain our partners by providing best-in-class support & relationship management
- Quarterly Business Reviews and develop in-depth performance reports to share with studio partners