Description:
At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We’ve earned numerous honors and top rankings for our technology, organization and people – clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.
About The Role
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
Responsibilities
- Serve as primary technical contact and augment our customer support teams
- Onboard new Elite Enterprise customers to the CrowdStrike platform.
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\
- Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
- Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed
- Be the solution expert from the front lines of the SOC to the C-suite.
- Research complex technical issues in a timely manner and follow up with recommendations and action plans.
- Drive escalations with executive management and stakeholders
- Lead cross-functional groups to achieve resolution for any escalated issues.
- Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
- Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
- Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
- Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
- Conduct and lead quarterly onsite briefings with customers and executive staff.
- Participate in corporate mentorship program.
What You’ll Need
- Bachelor’s Degree or 10 years equivalent experience
- Industry recognized security certification
- Completed all required learning tracks
- Experience working with all supported operating systems
- Knowledge of enterprise web technologies, security and cutting-edge
- Infrastructures
- Network infrastructure experience
- Security Operations Center working knowledge experience
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.
- Experience working independently to determine methods and procedures on new assignments
- Demonstrable problem-solving skills
- Collaborative attitude