Account Manager

 

Description:

At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We’ve earned numerous honors and top rankings for our technology, organization and people – clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.

About The Role

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

Responsibilities

  • Serve as primary technical contact and augment our customer support teams
  • Onboard new Elite Enterprise customers to the CrowdStrike platform.
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\
  • Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
  • Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed
  • Be the solution expert from the front lines of the SOC to the C-suite.
  • Research complex technical issues in a timely manner and follow up with recommendations and action plans.
  • Drive escalations with executive management and stakeholders
  • Lead cross-functional groups to achieve resolution for any escalated issues.
  • Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
  • Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
  • Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
  • Conduct and lead quarterly onsite briefings with customers and executive staff.
  • Participate in corporate mentorship program.

What You’ll Need

  • Bachelor’s Degree or 10 years equivalent experience
  • Industry recognized security certification
  • Completed all required learning tracks
  • Experience working with all supported operating systems
  • Knowledge of enterprise web technologies, security and cutting-edge
  • Infrastructures
  • Network infrastructure experience
  • Security Operations Center working knowledge experience
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.
  • Experience working independently to determine methods and procedures on new assignments
  • Demonstrable problem-solving skills
  • Collaborative attitude

Organization CrowdStrike
Industry Accounting / Finance / Audit Jobs
Occupational Category Account Manager
Job Location Perth,Australia
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2021-08-26 1:43 pm
Expires on 2024-12-05