Account Manager

Description:

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in sales or relationship management in the technology industry working with SaaS and cloud (IaaS and PaaS).
• Experience in a customer-facing environment and working towards specific goals.
   

Preferred qualifications:

• Experience driving initiatives across engineering, sales, professional services, and geographically dispersed teams.
• Experience collaborating with channel partners, systems integrators, and third-parties to deliver and manage implementation of high-impact solutions.
• Experience translating business requirements into technological solutions.
• Ability to build influential relationships and deliver results in a cross-functional/matrixed environment.
• Ability to identify key customer patterns and best practices in order to develop repeatable strategies for customer growth.
• Excellent communication, presentation, problem solving, and management skills.
   

About The Job

Our Account Management team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensure that customers are able to maximize their investments.

As Account Manager (AM), you will act as a trusted advisor to Google Cloud’s customers by enabling them to use Google’s Cloud products to achieve their business objectives. You will partner with customers to develop and execute organizational, programmatic, and technical strategies and plans to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Further, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans. You will also act as a customer advocate for product features and requirements.

You will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their Cloud transformation journey. You will work across customer facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. As an AM, you will deeply understand the customer’s business objectives and regularly engage with stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.