Account Manager

Description:

Powerfront Inc. (www.powerfront.com) is an international SaaS provider and the creator of the INSIDE™ Customer Visual Engagement Platform. For the first time, retailers can view their online store or website LIVE in real-time; track customers’ behavior, and interact when it matters the most. Our Portfolio includes leading brands such as Gucci, Valentino, Staples, Rooms To Go, Sephora and more.

We are a dedicated, passionate, and close-knit team with technology running through our veins. Powerfront is a strategic technology partner that transforms the way companies run their customer engagement strategies. A career at Powerfront is exciting, challenging and rewarding.

We are looking for a game changer to play a key role in account management, client retention and overall customer satisfaction. The ideal candidate is someone who:

• Has 5+ years experience in an account management or client relations role

• Ability to apply reasoning and strategic advice to clients using our software

• Experience in nurturing and building relationships

• Ability to play a very collaborative role and regularly collaborate with designers, developers, and product owners in order to avail interactive and scalable sites/software/procedures/etc on behalf of our clients.

Key Responsibilities

• Assist with general client relations and daily oversight for accounts.

• Responsible for client meetings, preparing for client presentations.

• Prepare and distribute minutes of meetings.

• Deliver insights and metrics of interest for each client meeting.

• Perform customer follow ups and ensure consumer satisfaction, be proactive in attending to client needs, action items and requests.

• Have a solid understanding of client profile, product use and configurations.

• Source and present creative ideas that meet the needs of the customer.

• Communicate with various internal departments and follow up on client requests.

• Responsible for independent problem solving and performance of duties.

• Conduct training and client support documentation.

• Other duties as assigned.

• Reports to the Client Relations Managers