Description:
Powerfront Inc. (www.powerfront.com) is an international SaaS provider and the creator of the INSIDE™ Customer Visual Engagement Platform. For the first time, retailers can view their online store or website LIVE in real-time; track customers’ behavior, and interact when it matters the most. Our Portfolio includes leading brands such as Gucci, Valentino, Staples, Rooms To Go, Sephora and more.
We are a dedicated, passionate, and close-knit team with technology running through our veins. Powerfront is a strategic technology partner that transforms the way companies run their customer engagement strategies. A career at Powerfront is exciting, challenging and rewarding.
We are looking for a game changer to play a key role in account management, client retention and overall customer satisfaction. The ideal candidate is someone who:
Has 5+ years experience in an account management or client relations role
Ability to apply reasoning and strategic advice to clients using our software
Experience in nurturing and building relationships
Ability to play a very collaborative role and regularly collaborate with designers, developers, and product owners in order to avail interactive and scalable sites/software/procedures/etc on behalf of our clients.
Key Responsibilities
Assist with general client relations and daily oversight for accounts.
Responsible for client meetings, preparing for client presentations.
Prepare and distribute minutes of meetings.
Deliver insights and metrics of interest for each client meeting.
Perform customer follow ups and ensure consumer satisfaction, be proactive in attending to client needs, action items and requests.
Have a solid understanding of client profile, product use and configurations.
Source and present creative ideas that meet the needs of the customer.
Communicate with various internal departments and follow up on client requests.
Responsible for independent problem solving and performance of duties.
Conduct training and client support documentation.
Other duties as assigned.
Reports to the Client Relations Managers
Organization | Powerfront |
Industry | Accounting / Finance / Audit Jobs |
Occupational Category | Account Manager |
Job Location | Melbourne,Australia |
Shift Type | Morning |
Job Type | Full Time |
Gender | No Preference |
Career Level | Intermediate |
Experience | 2 Years |
Posted at | 2021-08-04 3:10 pm |
Expires on | 2024-12-09 |