Account Executive

Description:

Zendesk is hiring! We're looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills. Our SMB Account Executives single-handedly own an inbound pipeline of sales opportunities and expand on existing customer accounts across a very large customer base. Ideal candidates will bring a proven track record in sales achievement, with Software/SaaS experience a plus!

Responsibilities

• Exceed activity, pipeline, and revenue goals on a monthly basis
• Become a guide on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
• Respond to a large number of inbound leads and existing customers
• Continue to build pipeline of new business, upsell, and cross-sell opportunities
• Develop and maintain relationships within accounts
• Be the voice of the customer; understand their needs and make them champions
• Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

Required

• Bachelor’s degree
• Excellent verbal and written communications skills
• 2+ years of full cycle sales experience; software/SaaS experience preferred
• Real passion for technology and quick ability to learn tools and processes
• Outstanding organizational skills, with the ability to multi-task a high volume of opportunities at all times
• Ability to thrive in a fast-paced environment; move quickly, think strategically and are superb at tactical execution

About Zendesk - Champions Of Customer Service

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

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